Coupons

Mark, my local store manager, returned my phone call a bit ago, and was very kind--even asking me to stop in and see him with an example coupon on my next visit. I took notes during the conversation and have some interesting items to share.

Firstly, a BOGO is considered a "deal." There should be no issue with coupons when the "deal" is something completely different. Secondly, he says it is OK to "stack" a Publix coupon with a vendor/manufacturer coupon (which I was surprised about because the Publix coupons say "Cannot be combined with any other coupon." You just can't accept two of the same coupon for one product (naturally, this is the situation and all stores). Thirdly, he says he will accept Walmart and Target coupons. (Never really thought of that.)

On the down side, Mark says there is no number to call should I get into a jam at the checkout and there is no coupon policy printed anywhere to reference. A manager should accommodate the patron or make their own reason why a coupon is not acceptable.

Mark apologized for the difficulty at the Michigan Ave. store and said that part of the mission statement for Publix is to be a "good steward of Publix" and sometimes staff get a little "overzealous" regarding couponing.